Blog

Shipping Policy

Xstasy Shipping Policy

At Xstasy, we are committed to providing a seamless shopping experience, ensuring that your premium lingerie reaches you quickly and securely. Our shipping services are powered by leading shipping companies who operate globally, guaranteeing fast, reliable, and discreet delivery across the UAE and beyond.

1. Shipping Destinations

We currently ship to the following locations:

• United Arab Emirates (UAE) – Express & Standard Delivery
• GCC Countries – Bahrain, Saudi Arabia, Oman, Kuwait, Qatar
• International Shipping – Available for selected regions (fees apply)

2. Shipping Methods & Estimated Delivery Times

 UAE Shipping

• Express Delivery: 1-2 business days
• Standard Delivery: 3-5 business days
• FREE Standard Delivery: Orders above AED 350

GCC Shipping

• Express Shipping: 3-5 business days
• Standard Shipping: 5-7 business days

 International Shipping

• Delivery within 7-14 business days
• Shipping fees are calculated at checkout based on destination and package weight

Note: Delivery timelines may vary due to customs clearance, festive seasons, or unexpected delays.

3. Order Processing & Dispatch

 Order Processing:

• Orders placed before 12:00 PM (GST) are processed the same day.
• Orders placed after 12:00 PM (GST), on weekends, or public holidays will be processed on the next business day.
• Once your order is dispatched, you will receive a tracking number via email/SMS to track your shipment.

4. Packaging for Privacy

We understand the need for privacy and discretion.

5. Delivery Terms & Failed Deliveries

   Delivery Attempts:

• Our shipping partners will attempt two deliveries before returning the package to us.
• If the package is undelivered due to an incorrect address or failed attempts, a re-shipping fee may apply.

 Address Guidelines:

• Please ensure the correct address and phone number are provided at checkout.
• We do not deliver to PO Boxes.

6. Shipping Charges & Customs Duties

• UAE orders above AED 350 qualify for FREE shipping.
• International customers are responsible for customs duties, import taxes, and clearance fees applicable in their country.

Returns & Exchanges

For information on returns and exchanges, please refer to our Return Policy.

8. Contact Us for Support

For any shipping-related queries, you can reach us at:

📩 Email: info@x-stasy.com

WhatsApp: +971 XXXXXX

Terms and Conditions and Returns Policy

Xstasy Terms and Conditions

Welcome to Xstasy, your ultimate destination for luxury lingerie in Dubai. By using our website, www.x-stasy.com (the “Website”), you agree to the following Terms and Conditions. Please read them carefully before making a purchase.

General Terms

• • These Terms and Conditions govern your use of the Xstasy website and all purchases made through it.
  • By accessing our Website and making a purchase, you confirm that you are at least 18 years old or using the Website under parental supervision.
  • We reserve the right to update, modify, or change these Terms at any time without prior notice. Your continued use of the Website constitutes your acceptance of any modifications.

Product Information & Pricing

• • We strive to provide accurate product descriptions, images, and prices. However, slight variations in color, texture, or fit may occur due to photography or display settings.
  • Prices displayed on our Website are in AED (United Arab Emirates Dirham) and include applicable VAT where required.
  • Xstasy reserves the right to modify prices or discontinue products at any time without prior notice.

Order Process & Payment

• • All orders placed through the Website are subject to acceptance and availability.
  • Once an order is confirmed, you will receive an order confirmation email with your purchase details.
  • Payment must be made at the time of checkout. We do not offer Cash on Delivery (COD).
  • We accept credit/debit cards, Apple Pay, Google Pay, and other secure online payment methods.

Shipping & Delivery

• • We ship orders using our trusted delivery partners.
  • Estimated shipping times and charges are available in our Shipping Policy.
  • Once your order is dispatched, you will receive a tracking number to monitor your delivery.
  • Xstasy is not responsible for delays due to customs, courier issues, or force majeure events.

No Returns & No Exchanges Policy

Due to the intimate nature of lingerie, we do not accept returns or exchanges for hygiene and safety reasons.

Privacy & Data Protection

• • We respect your privacy and ensure your personal data is protected.
  • Any personal information shared with us is handled per our Privacy Policy.
  • We use secure payment gateways and do not store your payment details.

Intellectual Property Rights

• • All content on www.x-stasy.com (including images, text, and designs) is owned by Xstasy and protected under intellectual property laws.
  • You may not copy, reproduce, distribute, or use any content from our Website without prior written consent.

Limitation of Liability

• • Xstasy is not liable for any indirect, incidental, or consequential damages resulting from the use of our Website or products.
  • While we ensure safe and secure transactions, we are not responsible for any unauthorized access or data breaches beyond our control.

Governing Law & Jurisdiction

• • These Terms and Conditions are governed by the laws of the United Arab Emirates (UAE).
  • Any disputes shall be subject to the exclusive jurisdiction of UAE courts.

Contact Us

For any queries or assistance, reach out to us:

📩 Email: info@x-stasy.com
📞 WhatsApp: +971 XXXXXX
📍 Customer Support Hours: Monday – Saturday | 08:00 AM – 8:00 PM (GST)

Why Choose Xstasy?

•  Premium luxury lingerie with a secure online shopping experience
•  No returns/exchanges for hygiene
•  Fast & discreet shipping
•  100% secure payments & data protection